We have started building our Kronos training plan. In part I, we spoke of an introduction. If you were to follow the training plan step by step, you would include executive summary, key risks and mitigation and open items sections. It is not possible to complete these sections without going through the Who, What, When, Where and How that was discussed in the most recent Training Zen white paper (Building a Kronos Training Plan using the Five Question Method). We will return to the section listed above after answering these five questions.
Our first question is Who. This is the most important question of all because everything that is done revolves around the employee (learner). One of the tenets of Training Zen is the importance of building a training program that revolves around the employee. I will make it clear:
EVERYTHING THAT IS DONE TO BUILD THE TRAINING PROGRAM SHOULD HAVE THE EMPLOYEE AS IT'S CENTRAL FOCUS...EVERYTHING
Every other question we ask in the five question method is in relation to the employee. The short answer to the question is... wait for it... anyone who will touch Workforce Timekeeper, and everyone that will support them. Easy right? Well, yes and no. We need to know more than who will touch the system. The key to this question is not what our workforce does, but what it will do within the Workforce Timekeeper application. There are a lot of different questions, I mean, after all, the focus of the plan is to detail how employees will be trained (become learners). Focus is vital here. Without focus, race car drivers are just driving fast and turning left over three hours! Without focus, firefighters are simply having a water fight with a burning building. Without focus... well, you get the idea. Without focus on the employee, throughout the process, you will get less than acceptable results.
The first step is to understand who your employees are and what they will do in Workforce Timekeeper. By understanding this, it is possible to group them into Functional User Groups. When you know who needs to learn, and what they need to learn, the whole training program will begin to take shape.
This is not a complex step, and frankly a lot of this should be done when planning the implementation of the application. You should know what Kronos Workforce Timekeeper can do. If you don't, go back to the project manager or your implementation team. It should be documented somewhere. Now, simply group your employees based on what tasks they will complete. 
It is unlikely that you will have perfectly matched employee groups. Much like when colors blend together using water colors, eventually there may be some "blending" when building your user groups. It may be necessary to merge groups when their tasks lists aren't quite a perfect match. Be it cost or ease of scheduling or number of employees in a group. This will likely happen. Don't let it concern you. Just keep in mind the differences as they will need to be dealt with in the training materials and the final training event.
Focusing on your employees is vital to the success of your training program. By keeping them in mind throughout the development of the training plan, that plan can achieve a higher level of success for everyone involved.
Good luck with your training implementation.
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