When the music is over and the Kronos consultants have left the dance. Will your Kronos implementation event leave you with a bad hangover the leaves you reaching out to KGS for relief? Or did the event invigorate your support staff with new self confidence in their support capabilities? The answer will most likely depend on who is paying your consultants and the long term vision of your PM.
Please download my white paper "Kronos Interface Design Strategies" to learn the likely outcome of ongoing Kronos support issues based on who developed your interfaces and passive vs proactive PM.
Eugene